Frequently Asked Questions
From scheduling to services, get quick answers to common questions about your visit.
Our Pet Pals Animal Hospital FAQs
How do I schedule an appointment?
You can book an appointment online through our scheduling software, submit an appointment request form, call us, or send us an email. We make it easy to get the care your pet needs.
Do you offer same-day or emergency appointments?
What payment methods do you accept?
We accept CareCredit, all major credit cards (Visa, MasterCard, American Express, and Discover), and cash. Please note that we do not accept personal checks.
What should I do if my pet needs surgery?
We provide a full range of surgical services, including general, laser, and orthopedic surgery. If your pet needs a procedure, we’ll walk you through every step and provide detailed post-operative instructions for a smooth recovery.
Do you offer dental cleanings for pets?
Yes! We perform professional dental cleanings that include scaling, polishing, and full-mouth dental X-rays. We also assess and treat any painful or damaged teeth during the same visit.
What is TPLO surgery, and how do I know if my dog needs it?
TPLO (Tibial Plateau Leveling Osteotomy) is a procedure used to treat cruciate ligament injuries in dogs. If your dog is limping or showing signs of hind leg pain, we can evaluate whether TPLO is the right treatment.
Do you provide in-home veterinary services?
Yes! We offer house calls for pets who are anxious at the clinic or for owners who find it more comfortable to receive care at home. This service is ideal for elderly pets, mobility-limited owners, or pets receiving hospice care.
Do you offer chiropractic or holistic services?
We do! Chiropractic care is part of our holistic approach to pet wellness. It can help relieve discomfort, support mobility, and improve quality of life by addressing skeletal imbalances.
What if my pet is aging or has a terminal diagnosis?
We’re here to support both you and your pet. Our hospice and quality-of-life consultations help you navigate care decisions with compassion and clarity. We’ll guide you through end-of-life planning when the time comes.